It’s What’s Up Front That Counts – Virtual

One Day Webinar Event | Oct. 28 | 9:00am-12:15pm MT

This action-filled team training webinar takes a look at your practice from your client’s point of view!

Register Online Now!

The It’s What’s Up Front That Counts – Virtual meeting will replace the nationally acclaimed seminar by the same name, until the Pandemic is over, and travel is safe once again. This one-day webinar will cover many of the same topics as those presented during the in-person meeting, such as:

  • Portraying the value of your practice’s services
  • Learning how clients determine the quality and excellence of your practice
  • Enhancing your practice’s “Perception of Value” and efficiency even in the midst of a pandemic

As always, the webinar will be presented by Mark Opperman, CVPM who will make sure the meeting is very interactive, fun, and educational!

Watch: Perception of ValueMore Information

Presented By:

VMC Consultants understand the real-world situations faced by veterinary clinic owners, managers, doctors, and support staff. We present sessions that are fresh, engaging, and memorable. You’ll come away with strategies you can implement immediately to increase your bottom line.

Mark Opperman, CVPM
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What You’ll Learn

Whether you’re a practice owner or manager, veterinarian, technician, assistant or receptionist, you’ll learn how to:

  • Drastically improve customer service
  • Increase client perception of value
  • Increase loyalty and client bonding
  • Understand client relationships
  • Deal with internet pharmacies
  • Effectively deal with client complaints
  • Exceed your client’s expectations

Your team will be motivated to enhance your practice’s teamwork and productivity!

The webinar has been reviewed and approved the AAVSB/RACE program. Attendees earn 3 hours of continuing education (CE) credits.

Webinar Agenda

9:00am – 10:30am MT
Portraying the Value of Your Practice’s Services. How do clients determine the quality and excellence of your practice?

10:30am – 10:45am MT Break

10:45am – 12:15pm MT
How to Enhance Your Practice’s “Perception of Value” and efficiency even in the middle of a pandemic!

Getting Started

Tuition Fee

  • $95.00 Per Person
  • $1,900.00 Annual Practice Subscription (unlimited attendees for a one-year period for practices who have one to three locations).
  • Corporate Subscription (unlimited attendees for a one-year period for practices who have four or more locations) – Call (303) 674-8169 for pricing. – Call 303-674-8169 for pricing.

Fee includes all workbook materials and webinar instruction.

Registration Confirmation

All registrants will receive a confirmation and receipt within three business days of receipt of registration followed by a calendar invitation with a link to the webinar.

Cancellation Policy

You may cancel your registration up to 10 business days before the webinar. Your registration fee will be refunded, but there will be a $25 service charge. If you need to cancel fewer than 10 business days prior to the seminar, you may send a substitute from your practice or transfer your registration to another webinar of your choice within 24 months. If you fail to attend without advance notice, your tuition will be forfeited.

Continuing Education Credits (RACE APPROVAL)

This program was reviewed and approved by the AAVSB RACE program for 3 hours of continuing education. Please contact the AAVSB RACE program at should you have any comments/concerns regarding this program’s validity or relevancy to the veterinary profession.

Don’t miss out on this exclusive webinar event!

Register Online Now!